Your reputation in a box? We guarantee it. Every Time!
So goes the motto of CityLink, well I’ve had more of this than I can take recently. Poor delivery service used to be the domain of parcelfarce, but CityLink (no funny name change) have recently snatched that prize. The problem seems to be that CityLink have got quite popular and don’t have enough drivers or vans to meet demand. This means that the drivers are forced to meet their quotas by ‘carding’ (v). This is the practice of pretending to have made an attempt to deliver and finding no-one home leaving a courtesy card saying they had called.
Now this practice is abused where the delivery is not even attempted but rather just ‘carded’. This allows the driver to get home on time and not have to do all of his deliveries. This has happened 3 times to me in the last month. Each time it appears that it has been a temporary driver who has carded me. The regular driver even asked me last week if the stuff he was redelivering had been ghost ‘carded’.
Actually CityLink are pretty good in normal circumstances, they just can’t handle the load. Today I was waiting for my urgent delivery and was ‘carded’ at 09:10 strange because thats exactly when DHL were here. Clearly none of us saw the invisible CityLink van turn up. Obviously he must have passed through a trans dimensional shift in the time continuum which is at the end of my drive and entered a parallel universe.
Ironically Ebuyer had upgraded me to a pre-12 delivery (without my knowledge) which further compounded the problem. The more tight the deadline, the more likely you will be ‘carded’. I spoke to the customer support staff who were very helpfull and they have offered to redeliver tomorrow pre-10am … warning Will Robinson, warning! Unfortunately I’m even more likely to get carded. When I enquired why he couldn’t do it today on the pickup phase I was shamefully told that he was ‘too busy, and wouldn’t even finish the remaining deliveries he had to do”… whoops, so no wonder I was carded.
We’ll see what happens tomorrow …
